Blackboard & Technology Support

CSCU Online Help Desk

Services Covered: myCommNet, Banner Self Service, Office 365, NetID Support / Password Resets, Wireless, Library, WebEx.

• Phone: (860)723-0221
• Help Desk website

Asnuntuck Help Desk

Services Covered: Office 365, Password Resets, wireless login on campus

• Phone: (860)253-1290
• Email: As-ServiceDesk@acc.commnet.edu

Updates / News

In order to streamline authentication services, improve productivity and security, CSCU is migrating from an on-premise authentication service (ADFS) to a cloud service (Azure). With the new Azure authentication method comes:

• Enhanced Password Reset Services in using the Microsoft Password Reset Tool (using security methods you configure) when you need to reset your NetID password
• Improved access/Availability by using a cloud service
• Additional security features (conditional access, multi-factor authentication, etc.)
• All CSCU student and staff must update their Security Information on the following link: https://mysignins.microsoft.com

Quick Links

• Login Issues (Mac & PC): Clear your browser’s cache, close browser and re-open
• Kaltura 3rd Party Cookies Issues: Enable 3rd Party Cookies (works for Blackboard, too)
• Login Instruction
• Password Reset
• Look Up NetID
• MyCommNet
• Microsoft Office 365
• Protective Enclave
• WebEx Portal
• CSCU Support site

Self-Training

• myCommNet Tour for Students, Faculty, & Staff
• Microsoft 365 Video Training
• Microsoft Teams help website
• Microsoft Teams video training
• OneDrive

How To

• Log Into Campus Computers
• Print Course Schedule and Transcript
• Print from Google Docs
• Microsoft Word: Saving and Printing or Emailing Document
• Use Dictate Feature in Word
• Microsoft Office Products Access and Download
• Blackboard Access
• Microsoft Teams: Recording Calls 
• Microsoft Teams Start Meeting and Background Change
• Microsoft Office Products Access and Download

Blackboard  & Technology Resources for Students

ALL STUDENTS: Go to the Get Started Walk-Through to setup your NetID, password reset method, and update your contact info!

• New students should do all steps in the Walk-Through
• Returning students should set a password reset method and update contact info
• The link at the bottom of that page will bring you back here

Computer Skills for Blackboard

• Basic Technical Skills Resources (videos and websites)

How Do I Get to My Blackboard Courses,  Student Records, and Email?

• Video Tour of myCommNet   (Register for Courses, Add/Drop Courses, Tuition Payments, Financial Aid, Blackboard, Email)

Blackboard

• Navigate your Blackboard Course
• Basic Blackboard Tools Videos
• Blackboard Collaborate Ultra for Students

Blackboard Interactive Tutorials

• Posting and Replying in Discussion Forums
• Submitting Blackboard Assignments, Reviewing Grades & Feedback
• Taking Tests in Blackboard, Reviewing Scores & Feedback

WebEx

• Join a Personal Room or Meeting

Microsoft Teams

• Installing and Using Microsoft Teams

Blackboard & Technology Resources for Faculty

Setup Self-Reset Password Options for NetID Login

• Setup the Microsoft Password Rest Tool  (reset your password without HelpDesk intervention)

Visit the Faculty Professional Development website to find:

• Pre-Blackboard Competencies Self-Assessment form
• Pre-Blackboard Competencies Resource website
• Faculty Support Network PEER MENTOR bookings page (one-on-one support sessions!)
• iTeach Certificate information

Faculty Training – Find & Register for Training Sessions

• Training Calendar Website
• Frequently Asked Questions about the Training Calendar

CSCU EdTech YouTube Channel

• CSCU EdTech Training YouTube Channel

Blackboard Video Playlist and Getting Started Quick Guide

• Watch: Blackboard Complete Playlist for Faculty
• Print: Quick Guide for Blackboard Basics

Video Conferencing Tools

• Blackboard Collaborate Ultra YouTube Playlist
• WebEx Meetings: Essentials for Faculty
• Schedule a Meeting in Microsoft Teams
• Microsoft Teams Training Agenda (System Office Training)
• Microsoft Teams Support & Training

Kaltura Media- Recording, Uploading and Captioning Videos

• Watch: Kaltura video playlist
• Print: Quick Guide to adding “automatic speech recognition” captioning to your videos

Accessibility

• Use Blackboard Ally to gauge the accessibility of your course and make improvements. Ally is a built-in Blackboard tool.
• Read: 20 Tips for Teaching an Accessible Course
• Microsoft: Creating accessible Word documents
• Microsoft: Creating accessible PowerPoint presentations
• Microsoft: Creating accessible Excel workbooks

Blackboard Resource Courses – all faculty are enrolled as students

Look in your Bb Course List (scroll down to where you see you are a student) for these two courses. Email your Ed Tech Director is courses don’t show.

NEW! Course Design and Delivery Competencies – self-paced training course for faculty!
This course includes information for faculty about both pedagogy as well as self-paced units that will help you, step-by-step, to learn how to use various tools in Blackboard, including best practices that will help you plan, create and locate course content, create videos, find rubric resources, and much more. It is intended as a “just-in-time” learning or refresher resource for faculty to use in combination with other professional development opportunities, such as training webinars (see the Online Training Calendar) as well as the NEW “Peer Faculty Support Network, where you can book one-to-one peer mentoring sessions.

The Best Practices Demonstration Course for Faculty – use this course to get ideas on how to set up your course