Tech Support for All Users

CSCU Online Help Desk

Services Covered: myCommNet, Banner Self Service, Office 365, NetID Support / Password Resets, Wireless, Library, WebEx.

Asnuntuck Help Desk

Services Covered: Office 365, Password Resets, wireless login on campus

Updates / News

In order to streamline authentication services, improve productivity and security, CSCU is migrating from an on-premise authentication service (ADFS) to a cloud service (Azure). With the new Azure authentication method comes:

  • Enhanced Password Reset Services in using the Microsoft Password Reset Tool (using security methods you configure) when you need to reset your NetID password
  • Improved access/Availability by using a cloud service
  • Additional security features (conditional access, multi-factor authentication, etc.)
  • All CSCU student and staff must update their Security Information on the following link:

Quick Links


How To

Student Bb & Tech Resources

Computer Skills for Blackboard

Setup Self-Reset Password Options for NetID Login

How Do I Get to My Blackboard Courses,  Student Records, and Email?

  • Video Tour of myCommNet   (Register for Courses, Add/Drop Courses, Tuition Payments, Financial Aid, Blackboard, Email)



Microsoft Teams


Faculty Bb & Tech Resources

Setup Self-Reset Password Options for NetID Login

Visit the Faculty Professional Development website to find:

  • Pre-Blackboard Competencies Self-Assessment form
  • Pre-Blackboard Competencies Resource website
  • iTeach Certificate information

Faculty Training – Find & Register for Training Sessions

CSCU EdTech YouTube Channel

Blackboard Video Playlist and Getting Started Quick Guide

Video Conferencing Tools

Kaltura Media- Recording, Uploading and Captioning Videos


Blackboard Resource Courses – all faculty are enrolled as students

Look in your Bb Course List (scroll down to where you see you are a student) for these two courses. Email your Ed Tech Director is courses don’t show.

NEW! Course Design and Delivery Competencies – self-paced training course for faculty!
This course includes information for faculty about both pedagogy as well as self-paced units that will help you, step-by-step, to learn how to use various tools in Blackboard, including best practices that will help you plan, create and locate course content, create videos, find rubric resources, and much more. It is intended as a “just-in-time” learning or refresher resource for faculty to use in combination with other professional development opportunities, such as training webinars (see the Online Training Calendar) as well as the NEW “Peer Faculty Support Network, where you can book one-to-one peer mentoring sessions.

The Best Practices Demonstration Course for Faculty – use this course to get ideas on how to set up your course