This course is designed to help students develop the "people skills" essential in a professional working environment. Proper etiquette and protocol skills are a key ingredient for creating and presenting yourself professionally. Understanding the skills required will better prepare a student for a role in the workplace or community. Students will explore topics including project and process flow, human relations, professional presence, team building, ethics, interpersonal skills, information security, and office systems. Individual and group activities utilizing case study approaches with emphasis on scenarios, backgrounds, approaches, concepts and resolutions will allow the student to understand how to manage interpersonal relationships while providing direct support in the IT field. Understanding key tasks, objectives, time management, assignment of responsibilities, tracking progress and obtaining updates in a timely professional manner are closely examined.